March 17, 2020
To Our Customers,
As the coronavirus (COVID-19) continues to have an increased impact on our daily lives, Conn's HomePlus has spent the last several days and weeks assessing its potential impact on our customers, communities, and valued employees.
Our hearts go out to anyone who's been affected by the illness. The health and safety of our customers and employees has always been our top priority, and as this is a rapidly evolving situation, we'll continue to monitor and make any necessary adjustments to our daily operations.
We want to personally connect with you to share more about the steps we're taking to help keep our customers and employees safe and healthy. Our showrooms are thoroughly cleaned and sanitized regularly as a part of our normal course of business, however we've increased the frequency and heightened the extent of those cleanings.
We are closely monitoring the Centers for Disease Control's (CDC) guidelines and recommendations on the steps we can take to help prevent the spread of the virus. Our employees have been given instructions on the importance of washing their hands and staying home if they feel sick. In addition, a strict work travel policy is in place including cancelling meetings with large groups and the reduction of any non-business critical travel, to do our part in helping prevent the spread of the illness. All these practices and our business decisions are informed by guidance from the CDC and World Health Organization (WHO), along with U.S. government and public health officials.
Based on the guidance we've received from various health agencies, our own preparedness and the current state of our operations, our stores remain open to serve our customers. However, if you don't feel well or cannot visit our showrooms, we are ready to serve you online or over the phone with our Customer Service department.
Despite the impact of COVID-19, we continue to operate at full capacity to support our customers. If you have any questions or concerns about an upcoming scheduled delivery or service call, please contact us at (844) 894-0717.
In addition, we understand that some of our existing account holders may be enduring rapidly changing financial circumstances due to the coronavirus (COVID-19). As always, we are on standby to work with you directly and be supportive of your needs. If you need assistance, please contact us so that we may proactively address your personal situation.
We will continue to closely monitor the situation and do all we can to protect you and our employees.
Thank you for being a valued Conn's HomePlus customer.
Yes. Conn's professional delivery team operates in 14 states and will deliver the purchased item to your home if you are located within 75 miles radius from the store. Conn's offers Free Delivery on appliance purchases of $799 and up within 30 miles radius. A surcharge will be required for any zip code that is over 30 miles. Removal of your replacement unit and haul away (excluding mattresses and furniture) are available for a fee. More about delivery, shipment, and pickup click here.
Yes. With Money Financing options through Conn's is an excellent way to start and build your credit. Conn's reports monthly to all three credit bureaus. That means that as long as you make your monthly payment in full on time every month, a positive report will be sent to the credit bureaus and you'll build your credit month by month. See Yes Money FAQs.
Our San Marcos location gladly accepts cash, Visa, MasterCard, Discover, American Express, and PayPal. We offer store credit cards, retail installment contracts and lease-to-own payment programs.
Yes. Conn's offers installation services for the purchased Conn's items at a fee or free of charge, depending on the item purchased. Please check with the the store service personnel or call customer service number at 1 (877) 358-1252.
We offer financing options that are tailored to you whether you have good credit or building it. You can qualify for no interest if paid in full within 24 months on appliance purchases $799 and up. Get prequalified for items such as refrigerators, washers and dryers, small appliances and more.
At Conn's HomePlus, we have a wide selection of electronic items for your home including TVs, home theater equipment, gaming bundles and computers. Prequalify for these items today.
Yes. Furniture financing is available at Conn's for a variety of furniture including bedroom sets, living room furniture, sofas and sleepers and items that will give your home an upgrade.
We have made checking on your furniture order status delivery easy. You can view your order status and track your delivery at any time by going here.