Conn's HomePlus -Richmond, VA
- Monday 10:00 AM - 09:30 PM
- Tuesday 10:00 AM - 09:30 PM
- Wednesday 10:00 AM - 09:30 PM
- Thursday 10:00 AM - 09:30 PM
- Friday 10:00 AM - 09:30 PM
- Saturday 09:00 AM - 09:30 PM
- Sunday 10:00 AM - 08:00 PM
- Monday - Sunday 11:00 AM - 06:00 PM
Store Features & Services
- Rent to buy
- Financing options
- Top Name Brands
- Next Day Delivery
- In-store Pickup
- COVID Safety Measures
- Installation Services
- Home Experts
- Curbside Pickup (Where Available)
Our Safety Actions
Our Staff Wears Masks
We Practice Social Distancing
Conn's HomePlus News Release Regarding COVID-19
March 17, 2020
To Our Customers,
As the coronavirus (COVID-19) continues to have an increased impact on our daily lives, Conn's HomePlus has spent the last several days and weeks assessing its potential impact on our customers, communities, and valued employees.
Our hearts go out to anyone who's been affected by the illness. The health and safety of our customers and employees has always been our top priority, and as this is a rapidly evolving situation, we'll continue to monitor and make any necessary adjustments to our daily operations.
We want to personally connect with you to share more about the steps we're taking to help keep our customers and employees safe and healthy. Our showrooms are thoroughly cleaned and sanitized regularly as a part of our normal course of business, however we've increased the frequency and heightened the extent of those cleanings.
We are closely monitoring the Centers for Disease Control's (CDC) guidelines and recommendations on the steps we can take to help prevent the spread of the virus. Our employees have been given instructions on the importance of washing their hands and staying home if they feel sick. In addition, a strict work travel policy is in place including cancelling meetings with large groups and the reduction of any non-business critical travel, to do our part in helping prevent the spread of the illness. All these practices and our business decisions are informed by guidance from the CDC and World Health Organization (WHO), along with U.S. government and public health officials.
Based on the guidance we've received from various health agencies, our own preparedness and the current state of our operations, our stores remain open to serve our customers. However, if you don't feel well or cannot visit our showrooms, we are ready to serve you online or over the phone with our Customer Service department.
Despite the impact of COVID-19, we continue to operate at full capacity to support our customers. If you have any questions or concerns about an upcoming scheduled delivery or service call, please contact us at (844) 894-0717.
In addition, we understand that some of our existing account holders may be enduring rapidly changing financial circumstances due to the coronavirus (COVID-19). As always, we are on standby to work with you directly and be supportive of your needs. If you need assistance, please contact us so that we may proactively address your personal situation.
- If you have missed a payment and need assistance, we can help. Contact us at (800) 511-5750.
- If you have questions about your current account status or anticipate financial hardship due to COVID-19, please feel free to click on the website chat icon to connect to a live agent.
We will continue to closely monitor the situation and do all we can to protect you and our employees.
Thank you for being a valued Conn's HomePlus customer.
Pickup at warehouse is as easy as…
Store Features & Services
- Rent to buy
- Financing options
- Top Name Brands
- Next Day Delivery
- In-store Pickup
- COVID Safety Measures
- Installation Services
- Home Experts
- Curbside Pickup (Where Available)
Our Safety Actions
Our Staff Wears Masks
We Practice Social Distancing
Conn's HomePlus News Release Regarding COVID-19
March 17, 2020
To Our Customers,
As the coronavirus (COVID-19) continues to have an increased impact on our daily lives, Conn's HomePlus has spent the last several days and weeks assessing its potential impact on our customers, communities, and valued employees.
Our hearts go out to anyone who's been affected by the illness. The health and safety of our customers and employees has always been our top priority, and as this is a rapidly evolving situation, we'll continue to monitor and make any necessary adjustments to our daily operations.
We want to personally connect with you to share more about the steps we're taking to help keep our customers and employees safe and healthy. Our showrooms are thoroughly cleaned and sanitized regularly as a part of our normal course of business, however we've increased the frequency and heightened the extent of those cleanings.
We are closely monitoring the Centers for Disease Control's (CDC) guidelines and recommendations on the steps we can take to help prevent the spread of the virus. Our employees have been given instructions on the importance of washing their hands and staying home if they feel sick. In addition, a strict work travel policy is in place including cancelling meetings with large groups and the reduction of any non-business critical travel, to do our part in helping prevent the spread of the illness. All these practices and our business decisions are informed by guidance from the CDC and World Health Organization (WHO), along with U.S. government and public health officials.
Based on the guidance we've received from various health agencies, our own preparedness and the current state of our operations, our stores remain open to serve our customers. However, if you don't feel well or cannot visit our showrooms, we are ready to serve you online or over the phone with our Customer Service department.
Despite the impact of COVID-19, we continue to operate at full capacity to support our customers. If you have any questions or concerns about an upcoming scheduled delivery or service call, please contact us at (844) 894-0717.
In addition, we understand that some of our existing account holders may be enduring rapidly changing financial circumstances due to the coronavirus (COVID-19). As always, we are on standby to work with you directly and be supportive of your needs. If you need assistance, please contact us so that we may proactively address your personal situation.
- If you have missed a payment and need assistance, we can help. Contact us at (800) 511-5750.
- If you have questions about your current account status or anticipate financial hardship due to COVID-19, please feel free to click on the website chat icon to connect to a live agent.
We will continue to closely monitor the situation and do all we can to protect you and our employees.
Thank you for being a valued Conn's HomePlus customer.
Pickup at warehouse is as easy as…
What to expect at Conn’s Pickup Locations?
- Reminder to bring your pickup slip provided
- Must have a valid ID
- The person picking up the item must be listed on the pickup documentation or they must have the password chosen by the customer from the sales invoice
- Vehicles must be large enough to safely transport the items being picked up; Conn’s reserves the right to refuse loading if doing so put’s the Conn’s associate or the product at risk
- Bring any tie downs or rope you may need; rope may be provided; warehouse associates will not tie down product
Home Delivery, Installation & Haul Away
- Enjoy professional delivery and installation services on select items
- Next-day delivery in select markets
- Setup & Assembly included
- Installation services available
- Appliance haul-away available
- Uncrating and removal of boxes and packaging materials from your home
- Setup within home
- Preparation for Delivery
- Have all cords and hookups required for connection
- Clear pathways leading into your space
- Confine all pets to a separate area
- Empty and unplug old appliances
Our Safety Actions
Our Staff Wears Masks
We Practice Social Distancing
Conn's HomePlus News Release Regarding COVID-19
March 17, 2020
To Our Customers,
As the coronavirus (COVID-19) continues to have an increased impact on our daily lives, Conn's HomePlus has spent the last several days and weeks assessing its potential impact on our customers, communities, and valued employees.
Our hearts go out to anyone who's been affected by the illness. The health and safety of our customers and employees has always been our top priority, and as this is a rapidly evolving situation, we'll continue to monitor and make any necessary adjustments to our daily operations.
We want to personally connect with you to share more about the steps we're taking to help keep our customers and employees safe and healthy. Our showrooms are thoroughly cleaned and sanitized regularly as a part of our normal course of business, however we've increased the frequency and heightened the extent of those cleanings.
We are closely monitoring the Centers for Disease Control's (CDC) guidelines and recommendations on the steps we can take to help prevent the spread of the virus. Our employees have been given instructions on the importance of washing their hands and staying home if they feel sick. In addition, a strict work travel policy is in place including cancelling meetings with large groups and the reduction of any non-business critical travel, to do our part in helping prevent the spread of the illness. All these practices and our business decisions are informed by guidance from the CDC and World Health Organization (WHO), along with U.S. government and public health officials.
Based on the guidance we've received from various health agencies, our own preparedness and the current state of our operations, our stores remain open to serve our customers. However, if you don't feel well or cannot visit our showrooms, we are ready to serve you online or over the phone with our Customer Service department.
Despite the impact of COVID-19, we continue to operate at full capacity to support our customers. If you have any questions or concerns about an upcoming scheduled delivery or service call, please contact us at (844) 894-0717.
In addition, we understand that some of our existing account holders may be enduring rapidly changing financial circumstances due to the coronavirus (COVID-19). As always, we are on standby to work with you directly and be supportive of your needs. If you need assistance, please contact us so that we may proactively address your personal situation.
- If you have missed a payment and need assistance, we can help. Contact us at (800) 511-5750.
- If you have questions about your current account status or anticipate financial hardship due to COVID-19, please feel free to click on the website chat icon to connect to a live agent.
We will continue to closely monitor the situation and do all we can to protect you and our employees.
Thank you for being a valued Conn's HomePlus customer.
*Subject to credit approval. Rules Apply Your Low monthly payment may not be the least expensive option. See your options with no impact to your credit score.
Hottest Deals at Richmond Conn's HomePlus®
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Appliances & Fitness Financing
0% Interest for 36 Months** on all appliance purchases $799+ with your Conn's HomePlus Credit Card between 7/5/22 & 7/10/22. Equal monthly payments required for 36 mos.+Free Delivery See terms. ^See terms. -
Computer Financing
0% Interest for 36 Months** on all electronics purchases $999+ with your Conn's HomePlus Credit Card between 7/5/22 & 7/10/22. Equal monthly payments required for 36 mos. ^See terms. -
Furniture & Mattress Financing
No Interest if Paid in Full Within 24 Months*** on all furniture & mattress purchases $999+ with your Conn's HomePlus Credit Card between 7/5/22 & 7/10/22. Interest will be charged to your account from the purchase date if the promotional purchase is not paid in full within 24 Months. Minimum monthly payments required. ^See terms. -
TV, Audio & Electronics Financing
0% Interest for 36 Months** on all electronics purchases $999+ with your Conn's HomePlus Credit Card between 7/5/22 & 7/10/22. Equal monthly payments required for 36 mos. ^See terms.
Frequently Asked Questions
- What time will my delivery arrive?What time will my delivery arrive?
On the evening before your delivery, you will receive an email, a phone call, and a text message from Conn's HomePlus to provide you with a three-hour timeframe for delivery.
- How do I know if a product will be Conn’s delivered or shipped by FedEx?How do I know if a product will be Conn’s delivered or shipped by FedEx?
If a product is approximately 50 lbs. or more, it typically defaults to our Conn's Delivery. If it is a light weight product, you will typically have an option of Fed Ex Standard, 2nd Day, or Next Day. There are some exceptions like TVs that may be lighter in weight but will always be delivered by a Conn's professional through Conn's Delivery. If you have any questions regarding a specific product, please see your local Conn's HomePlus store for more details.
- Can I change the three-hour timeframe?Can I change the three-hour timeframe?
Unfortunately this timeframe is pre-set and we are unable to change it. However, we will call you when our driver is close by.
- Do I need to confirm the three-hour timeframe?Do I need to confirm the three-hour timeframe?
No, you do not need to confirm your three-hour timeframe.
- What if I don’t click on the link in my email to confirm delivery?What if I don’t click on the link in my email to confirm delivery?
If the email link is not confirmed you will receive phone calls from our automated system. Please confirm either by email or phone before 6:30 p.m. If no response is received by 6:30 p.m., your delivery will be rescheduled for the next available day.
- What should I do if I’m not available for delivery or the address is incorrect?What should I do if I’m not available for delivery or the address is incorrect?
Please call our Delivery Call Center at (844) 894-0717 to reschedule for a different day or to amend your address. As stated above, we cannot change the three-hour window for the scheduled delivery date.
- Do you ship to all 50 states?Do you ship to all 50 states?
Conn's ships to the 14 states in which we currently operate. Those states are Alabama, Arizona, Colorado, Georgia, Louisiana, Mississippi, Nevada, New Mexico, North Carolina, Oklahoma, South Carolina, Tennessee, Texas and Virginia.
- How can I tell how much shipping will cost on a product?How can I tell how much shipping will cost on a product?
Our shipping estimates are calculated by weight. Currently, we don't have the shipping rates on each product, so the best way to estimate the cost is to add it to your cart. There is a shipping estimation tool that provides all shipping options and costs for the product in your cart.
- What do I need in order to pick up my merchandise?What do I need in order to pick up my merchandise?
You will need a copy of your invoice and a current state issued I.D.
- Can someone pick up my merchandise for me?Can someone pick up my merchandise for me?
Yes. For both online and in-store purchases you can have someone else pick up your merchandise. Be sure to let your salesperson or agent know so that they can make note of this on your invoice. Your designated person will need to present a copy of your invoice and a current state issued I.D. at the time of pickup.
Got More Questions?
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Nearby Conn’s HomePlus® Locations
Conn's HomePlus -Richmond, VA
Conn's HomePlus -Colonial Heights, VA