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Conn's HomePlus News Release Regarding COVID-19

March 17, 2020

To Our Customers,

As the coronavirus (COVID-19) continues to have an increased impact on our daily lives, Conn's HomePlus has spent the last several days and weeks assessing its potential impact on our customers, communities, and valued employees.

Our hearts go out to anyone who's been affected by the illness. The health and safety of our customers and employees has always been our top priority, and as this is a rapidly evolving situation, we'll continue to monitor and make any necessary adjustments to our daily operations.

We want to personally connect with you to share more about the steps we're taking to help keep our customers and employees safe and healthy. Our showrooms are thoroughly cleaned and sanitized regularly as a part of our normal course of business, however we've increased the frequency and heightened the extent of those cleanings.

We are closely monitoring the Centers for Disease Control's (CDC) guidelines and recommendations on the steps we can take to help prevent the spread of the virus. Our employees have been given instructions on the importance of washing their hands and staying home if they feel sick. In addition, a strict work travel policy is in place including cancelling meetings with large groups and the reduction of any non-business critical travel, to do our part in helping prevent the spread of the illness. All these practices and our business decisions are informed by guidance from the CDC and World Health Organization (WHO), along with U.S. government and public health officials.

Based on the guidance we've received from various health agencies, our own preparedness and the current state of our operations, our stores remain open to serve our customers. However, if you don't feel well or cannot visit our showrooms, we are ready to serve you online or over the phone with our Customer Service department.

Despite the impact of COVID-19, we continue to operate at full capacity to support our customers. If you have any questions or concerns about an upcoming scheduled delivery or service call, please contact us at (844) 894-0717.

In addition, we understand that some of our existing account holders may be enduring rapidly changing financial circumstances due to the coronavirus (COVID-19). As always, we are on standby to work with you directly and be supportive of your needs. If you need assistance, please contact us so that we may proactively address your personal situation.

• If you have missed a payment and need assistance, we can help. Contact us at (800) 511-5750.
• If you have questions about your current account status or anticipate financial hardship due to COVID-19, please feel free to click on the website chat icon to connect to a live agent.

We will continue to closely monitor the situation and do all we can to protect you and our employees.

Thank you for being a valued Conn's HomePlus customer.